Privacy Policy
Effective Date: September 2025
This Privacy Policy applies to the website https://nexgenwellnessky.com/ (“Website”) operated by NexGen Wellness Kentucky LLC. It explains how we collect, use, share, and protect your personal information when you use our Website.
By using our Website, you agree to the practices described in this Privacy Policy, including our use of cookies in accordance with this policy.
Information We Collect
We may collect, store, and use the following types of personal information:
Technical Information – Your IP address, geographical location, browser type/version, operating system, referral source, length of visit, page views, and navigation paths.
Transactional Information – Details of any purchases, payments, or service requests you make through our Website.
Registration Information – Data provided when registering for our services or creating an account.
Communication Information – Data you provide when subscribing to newsletters, requesting updates, or contacting us.
Other Information – Any content or details you voluntarily submit via forms, surveys, or contests.
If you provide personal information about another person, you must first obtain their consent for disclosure and processing in accordance with this Privacy Policy.
SMS/Text Messaging Policy
By entering your phone number, you are agreeing to receive text messages from NexGen Wellness Kentucky LLC.
Message and data rates may apply. Message frequency may vary.
Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt out of receiving further messages.
Mobile details or personally identifiable information will not be shared with third parties or affiliates for marketing purposes.
Information collected through SMS will be used solely for communication and service-related updates from NexGen Wellness Kentucky LLC.
For more details about how we handle your personal data, please review this entire Privacy Policy.
How We Use Your Information
We use your information to:
Provide and improve our services
Process orders and payments
Respond to your inquiries and requests
Send updates, promotions, or service information (unless you opt out)
Monitor site performance and user experience
Comply with legal and regulatory requirements
We may share your information with trusted third parties (e.g., shipping providers, payment processors) strictly as needed to fulfill your requests or operate our Website.
Your Rights & Choices
You may exercise the following rights at any time by contacting us:
Access the personal data we hold about you
Correct or update inaccuracies in your data
Request deletion of your data
Opt out of promotional communications
Express concerns about our use of your data
Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, or alteration.
Data is stored on secure, password- and firewall-protected servers.
Access to personal data is restricted to authorized employees only.
Sensitive data (e.g., payment information) is processed securely via trusted third-party providers.
Orders
If you place an order through our Website, we collect contact details (e.g., name, shipping address) and payment details (e.g., credit card number, expiration date).
This information is used solely for billing and order fulfillment.
If issues arise with processing your order, we may contact you using the provided details.
Cookies
Our Website uses cookies to:
Enhance your browsing experience
Save login details for faster access
Track user behavior to improve services
Support third-party integrations (e.g., analytics, advertisers)
Cookies are stored on your device and can be managed or deleted through your browser settings. Some third-party partners may also use cookies, which we cannot control.
Note: We do not currently honor “Do Not Track” (DNT) browser settings.
Sharing of Information
We may share aggregated demographic data with business partners or advertisers. We also partner with third-party providers for shipping, payment processing, or specialized services.
These partners are restricted from using your personal data for anything beyond fulfilling the agreed service.
We may also disclose personal information:
If required by law
In connection with legal proceedings
To establish, exercise, or defend legal claims
To a buyer (or potential buyer) in case of a business sale or transfer
Where reasonably necessary to comply with a court order or regulatory requirement
Links to Other Sites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any site you visit.
Surveys & Contests
From time to time, we may request information for surveys or contests. Participation is voluntary.
Information collected may include contact details (for prize notification) and demographic information (for improving services).
Policy Updates
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Effective Date.”
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
📧 Email: info@nexgenwellnessky.com
📞 Phone: +1 (502) 792-7811
📍 Address: 1717 Alliant Avenue, Louisville, KY 40299
